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Welcome to our patient resources page. Here, you will find all of the important information that you need to make an informed decision regarding surgery. We offer useful information that you can use to learn more about surgery and other procedures that you are interested in.

Patient Bill of Rights

Adapted from the American Hospital Association:

You have the right to considerate and respectful care.

You have the right to obtain from physicians and other direct caregivers complete, current and understandable information concerning diagnosis, treatment, and prognosis. The patient has the right to receive information necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies when the patient lacks decision-making capacity, the patient is entitled to information related to specific procedures and/or treatments, the risks involved, the possible length of recuperation, and the medically reasonable alternatives and their accompanying risks and benefits. The patient also has the right to know the name of the person responsible for the procedure and/or treatments.

You have the right to refuse treatment to the extent permitted by law, and to be informed of the medical consequences of this action.

You have the right to have an advance directive (healthcare directive, living will or durable power of attorney) upon admission. If the patient doesn’t have one, a designated surrogate may act on behalf of the patient to ensure that a directive is carried out as permitted by law and hospital policy.

You have the right to every consideration of privacy. Case discussion, consultation, examination, and treatment are confidential and should be conducted discreetly.

You have the right to expect that all communications and records pertaining to care should be treated as confidential, except in cases of suspected abuse or public health hazards.

You have the right to review pertinent medical care records and to have the information explained or interpreted as necessary, except when restricted by law.

You have the right to expect that within its capacity, a hospital must make reasonable response to requests for services. The hospital must provide evaluation, service, and/or referral as indicated by the urgency of the case. When medically appropriate and legally permissible, a patient may be transferred to another facility only after receiving complete explanation concerning the need for and the alternatives to such a transfer. The institution to which the patient is to be transferred must first have accepted the patient for transfer.

You have the right to know about business relationships among the hospital, educational institutions, other healthcare providers, or payers that may influence the patient’s treatment and care.

You have the right to consent to or decline to participate in proposed research studies or human experimentation affecting care and treatment or requiring direct patient involvement and to have those studies fully explained prior to consent.

You have the right to expect reasonable continuity of care and to be informed by physicians and other caregivers of available and realistic patient care options when hospital care is no longer appropriate.

You have the right to examine and receive an explanation of hospital-related bills regardless of the source of payment. The patient has the right to know what hospital rules and regulations applied to the patient conduct and to know what avenues are available — such as ethics committees and patient representatives — to resolve disputes, grievances or conflicts.

You have the right to gain information about pain and pain relief measures, a concerned staff committed to pain prevention, and management and health professionals who respond quickly to reports of pain. Your reports of pain will be believed, followed by state-of-the-art pain management from a dedicated pain-relief specialist.

You have the right to voice concerns regarding the care received, to have those concerns reviewed and, when possible, resolved. Presentation of a concern by the patient, a family member or a visitor will not compromise the quality of care delivery or present or future access to healthcare at this hospital.

You have the right to receive visitors they designate including, but not limited to a spouse, domestic partner, another family member or a friend regardless of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. The patient has the right to withdraw or deny visitation privileges based on their preferences.

Patient Responsibilities
At Alton Memorial Hospital, we believe in working with patients for a good health outcome. This requires the healthcare team to obtain necessary information, plan, deliver, and evaluate care and prepare you for discharge. You also play an important role in your care. By working with us and following the responsibilities listed below, you will help us to give you the best care possible.

Providing Information
The patient is responsible for providing to the best of his or her awareness, correct and precise information about current complaints, previous illnesses, medications, hospitalizations, and other issues that are related to his or her health. The patient and family are responsible for reporting perceived risks in their care and unexpected changes in the patient’s condition. This includes providing a copy of his/her written advance directive if he/she has one. The patient and family help the hospital improve its understanding of the patient’s environment by providing feedback about service needs and expectations.

Asking Questions
Patients are responsible for asking questions when they do not understand what they have been told about their care or what they are expected to do.

Following Instructions
The patient and family are in charge of heeding the service, care, or treatment plan developed. They should express any issues they have regarding their ability to adhere to the submitted care plan or the course of treatment. Every effort is carried out to adapt the plan to the particular needs and deficiencies of the patient. When these adaptations to the plan of care are not recommended, the patient and family are accountable for comprehending the repercussions of having alternatives to the treatment and for being unable to comply with the proposed course of care.

Accepting Consequences
The patient and family are responsible for the outcomes if they do not follow their care, service, or treatment plan.

Following Rules and Regulations
The patient and family are responsible for following the hospital’s rules and regulations concerning patient care and conduct.

Showing Respect and Consideration
Patients and families are responsible for being considerate of other patients, helping control noise and disturbances, following smoking policies and respecting other’s property. This includes showing consideration to hospital staff and property.

Meeting Financial Commitments
The patient and family are responsible for promptly meeting any financial obligation agreed to with the hospital.